Aqua Water Alert !

Good afternoon, this is Melissa from Aqua Illinois. We want you to know that customer safety is our top priority. As we continue working to resolve this situation, it is important to us that you have the most accurate information. Here are a few things we want you to know about how you can use your water, how to reduce lead exposure, water deliveries, and new information center hours

  • According to the Centers for Disease Control and Prevention and the U.S. Environmental Protection Agency, human skin does not absorb lead in water. Per the CDC and EPA, tap water may be used for other daily uses, including bathing, hand washing, washing clothes and washing dishes. For these non-consumption uses, you do not need to use bottled or filtered water.
  • You can drink, cook, brush your teeth, and make formula and ice cubes with your tap water when it is filtered according to the manufacturers’ instructions through faucet filters or pitcher filters certified by the National Sanitation Foundation to reduce lead, like those Aqua Illinois provided and made available to customers.
  • Our sampling results show that after running the faucet for two to three minutes, 95 to 97 percent of samples are below the EPA action level. Our finding is consistent with guidance from the EPA stating that flushing your pipes reduces lead in your drinking water.
  • Samples taken after running the faucet for two to three minutes represent more typical exposure during a normal day because people are regularly using their water. This “flushing” ensures you are getting fresh water from the main.
  • We recommend you flush your pipes for two to three minutes before use to reduce your lead exposure.
  • Aqua Illinois continues to ensure our customers have access to important resources. Please note, if you remain affected, you will receive a water delivery on Sunday, July 21. Starting on Monday, July 22, Aqua will be making bottled water deliveries on Mondays, Wednesdays, and Fridays. 

 Also effective on Monday, July 22, the Aqua Information Center located at 90 Towncenter Drive in University Park will operate on Tuesdays, Thursdays, and Sundays from 11 a.m. to 5 p.m. At the Information Center, you can pick up bottled water, faucet filters or pitcher filters, apply for water sampling and recycle your water bottles. A member of our team is also on hand to fill your personal containers with water from a water truck on site.
You can visit or call 877.987.2782 at any time to request these resources.
Please visit for the current Information Center hours and for the most recent information.
We appreciate your patience as we work with regulators and local officials day in and day out to restore drinking water for all our customers as soon as possible.

 Thank you.